If you are a customer that lives in US and need a new battery and you are no longer under warranty, you can purchase a new battery on our website by using this link.
https://portal.theradome.com/shop Batteries are $49.00 and we ship them at no cost via UPS ground.
If your helmet is still under warranty, please email your request to Theradome Customer Care including your serial number and phone number.
If you are outside of US, please email your request Theradome Customer Care
We recommend you remove the battery from the helmet if you do not use it for 30 days or longer. The battery should never be drained down to zero, always keep the battery charged at a minimum of 1 hour.
When storing the battery, it’s important to keep it in the driest and coolest place in your home and never in the refrigerator or freezer. We also recommend storing the helmet in a dry and cool place as well and away from direct or indirect sunlight with or without batteries.
Here’s our blog article on how to maximize your Theradome battery life: https://www.theradome.com/maximize-theradome-battery-life/.
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