Yes, it is okay to transport and use the helmet at high altitudes. The European Union requires we list all possible limits of our product, thus why it says 4,400 meters.
Unfortunately, we are not able to provide a 6-month money back guarantee if you are purchasing internationally. The money back guarantee applies to U.S. addresses only. We added this benefit to help as many customers as possible, but we are unable to accept international returns due to the varied customs and duty management processes required to manage returns from outside of the U.S.
We also have resellers in most regions that have various return policies. Would you like me to see if there is one close to you?
Theradome is recommended in over 6,500 clinics globally. Our helmets have a 98% success rate for both men and women and our customers love their Theradome!
You can visit out YouTube page to see some of our testimonials: https://www.youtube.com/user/TheTheradome.
You can also read our reviews here: https://www.ekomi-us.com/review-theradomecom.html.
Yes, we ship to the UAE, Egypt, Dubai, and Kuwait. If you’d like to check for other countries in the Middle East, please provide us your name and email address and we will check if there’s a reseller available to ship in your country. You can also directly email email@example.com for additional support.
Theradome helmets are the only laser therapy devices for the treatment of hair loss with a CE MDD (Medical Device Directive) approval.
Yes. We have a lot of customers who travel with their helmets in their luggage, carry on, and checked-in baggage with no issues. You may want to double check with your airline carrier just to make sure. You may take the IFU (instructions for use) with you which shows what the device is used for. We even have customers who have put their helmets under the seats on a plane.
When travelling, we recommend using the white protective bag that came with your Theradome.
Our electrical products are UL-Listed, manufactured in compliance with U.S. standards, and can operate with electrical outlets between 100 – 240 V (50 Hz / 60 Hz).
You will need a converter if your country of destination does not match the plugin we provide for you.