When will my Theradome order be shipped to me?


Please note that all Theradome orders are delivered by UPS and require a signature upon delivery. Orders placed before 11AM PST on a business day will generally ship out from our warehouse the same day. Orders placed after 11AM PST or on a non-business day will ship our from our warehouse the next business day (Monday through Friday). Here are guidelines for the approximate delivery times.

US orders:

Free UPS Ground
For the west coast, 2-3 business days after the order has been processed.
For the Midwest, 3-5 ‎business days after the order has been processed.
For the east coast, 5-10 business days after the order has been processed.

UPS 2nd Day Air (fee depends on the address, website will calculate)
2 business days after the order has been shipped.

UPS Next Day Air: 12PM guarantee (fee depends on the address, website will calculate)
By 12PM the business day after the order has been shipped.

UPS Next Day Air: 6PM guarantee (fee depends on the address, website will calculate)
By 6PM the business day after the order has been shipped.

International orders:
Please allow 5-7 business days after the order has been shipped.

Using Medicare, Affirm and other health insurance payment plans


Unfortunately, Medicare does not cover the cost of our helmets. However, we offer an easy, low-cost payment plan through our partnership with Affirm. Terms are simple and clear, and financing and fees represent a fraction of credit card fees. For purchases made with Affirm, we require all shipping and credit card billing addresses to be within the U.S. Applications for Affirm finance can be made at our shopping cart.

Understanding shipping and expedited shipping methods


We use UPS for all Theradome helmet shipments. A signature is required upon delivery.

Rates are as follows:

Free UPS Ground shipping to all 50 states in U.S. Expedited shipping for U.S. orders is available for a fee. When you checkout, it will calculate the amount.

UPS Ground shipping for Canada is $50.

UPS Air shipping for Asia, Africa, and Australia: $150, Europe: $125, South America: $175.

For shipments outside of the U.S., the shipping charge covers shipping only. The customer is responsible for all duties, import taxes, and brokerage fees. Customs, duties, and taxes vary from country to country and are non-refundable. Please check with your local customs agency for details on estimated costs.

If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.