The accessories including chargers and batteries can be refunded in full amount (minus the shipping fee) for our US customers as long as they call us within 15 days of purchasing it.
Steps to register your helmet:
1. please go to our warranty registration page
2. fill out the form and submit
3. it will take you to the warranty registration page which asks you to enter the SN#
4. then it will ask you enter purchase date
5. then it will ask you to enter where you purchased it from (ex. Amazon)
6. then you will click on register If you already have an account with us, you can log into your account and then follow the steps from steps 4-7
We manufacture our products in San Jose, California.
Thanks for your interest in Theradome. The Theradome Official Store on Amazon is an authorized seller.
All Amazon buyers from our official store are covered by our 6-month money back guarantee and our 12-month manufacturer’s warranty. We are confident that in 6 months if the Theradome is used as recommended, you will be happy with your hair health and growth. If you’re unsatisfied for any reason, simply reach out to us within 30 days of your 6-month purchase anniversary and you can claim a refund. Don’t forget to register your Theradome warranty after your purchase. Steps are provided in your purchase confirmation email.
Occasionally, an unauthorized seller of Theradome appears on Amazon and so when checking out, please be sure that you are purchasing from the Theradome Official Store in order to be covered.
Our headquarters is located in Pleasanton, California.
Please log in to your account https://portal.theradome.com/web/login
If you have not created an account yet and cannot log in, please create an account first by clicking on “Create an account” using the link above.
Please make sure to create the account using the same email that your helmet is registered under Add the Domecare to your cart.
Enter your helmet serial number in the serial number field. Process checkout.
We offer easy, low-cost payments, available through our partnership with Affirm. Through their “split pay” service, Affirm offers consumer payment plans at costs much lower than credit card interest rates. Using Affirms “split pay” service, you can pay for purchases over a multiple-month instalment plan.
For purchases made with Affirm, Theradome requires that all delivery and credit card billing addresses are within the U.S.
For questions about payment plans available through Affirm, please contact Affirm customer service at email@example.com or call Affirm on (855) 423-3729.
We can refund the purchase price of your Theradome helmet (and extended warranty, if purchased). However, we cannot refund any interest charges or fees associated with Affirm financing.
For purchases made with the Affirm payment plan on our website, please contact customer care at firstname.lastname@example.org or call 1 (855) 549-6757 to request a refund.
Refunds can only be done from its original place of purchase unless purchased directly from our website.
The Theradome helmets are FDA cleared for both men and women.
An FDA clearance is required for Class II medical devices, such as hair growth laser helmets. The FDA does not “approve” medical devices but clears them. The term “FDA approved” is not recognized by the FDA and has been a misused term by the media.