How long does it take from ordering to shipping?


Please note that all Theradome orders are delivered by UPS and require a signature upon delivery. Orders placed before 11AM PST on a business day will generally ship out from our warehouse the same day. Orders placed after 11AM PST or on a non-business day will ship our from our warehouse the next business day (Monday through Friday). Here are guidelines for the approximate delivery times.

US orders:

Free UPS Ground
For the west coast, 2-3 business days after the order has been processed.
For the Midwest, 3-5 ‎business days after the order has been processed.
For the east coast, 5-10 business days after the order has been processed.

UPS 2nd Day Air (fee depends on the address, website will calculate)
2 business days after the order has been shipped.

UPS Next Day Air: 12PM guarantee (fee depends on the address, website will calculate)
By 12PM the business day after the order has been shipped.

UPS Next Day Air: 6PM guarantee (fee depends on the address, website will calculate)
By 6PM the business day after the order has been shipped.

International orders:
Please allow 5-7 business days after the order has been shipped.

Overseas Shipping Information


We offer these shipping methods: expedited shipping, shipping carrier, delivery method, shipping rates. We use UPS for all Theradome helmet shipments. A signature is required upon delivery.

Rates are as follows:

Free UPS Ground shipping to all 50 states in U.S. Expedited shipping for U.S. orders is available for a fee. When you checkout, it will calculate the amount.

UPS Ground shipping for Canada is $50.

The flat rate ship fee to Mexico is $50.

UPS Air shipping for Asia, Africa, and Australia: $150, Europe: $125, South America: $175.

For shipments outside of the U.S., the shipping charge covers shipping only. The customer is responsible for all duties, import taxes, and brokerage fees. Customs, duties, and taxes vary from country to country and are non-refundable. Please check with your local customs agency for details on estimated costs.

If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Contact Us


Thanks for your interest in Theradome! There are many ways you can contact us:

Theradome customer support agents are standing by to answer you by email: Email us!

Friendly chat agents are available 6am – 6pm, Monday – Friday PST

Our phone support is also available 6am – 6pm, Monday – Friday 1 (855) 549-6757

Registering your Theradome Helmet


Steps to register your helmet:

1. please go to our warranty registration page  

2. fill out the form and submit

3. it will take you to the warranty registration page which asks you to enter the SN#

4. then it will ask you enter purchase date

5. then it will ask you to enter where you purchased it from (ex. Amazon)

6. then you will click on register If you already have an account with us, you can log into your account and then follow the steps from steps 4-7

When is my warranty start date?


Thank you for contacting Theradome. Our manufacturer’s warranty periods begin from the Date of Original Retail Purchase and extends out 12+ months based on corporate policy for our helmets.
 
Our corporate policy goes out one step further and provides the retail customer the manufacturer’s warranty from the Date of Purchase  and extends this out to 372 days or 12 months + 7 days to compensate for any delivery times etc.   

We hope this helps.

Theradome and the Coronavirus/COVID-19 Pandemic


Our manufacturing facilities are all Class 1000 and operating under the ISO13485 protocols for assuring clean air conditions.
 
Our logistics facilities are also ISO13485.
 
Our packaging is never exposed to outside elements and kept under room temperature in enclosed facilities. During transport we have specifications that can our product can tolerate from zero degrees Celsius to 45 degrees Celsius ranges

Currently, we are shipping  globally with no restrictions, unless the country is under quarantine, and shipments are still being made to in-country warehouse locations.

For domestic shipments, there are no restrictions by any US carrier (UPS, FedEx, USPS, Amazon) at this time ; however there may be  longer than average shipment times affecting guaranteed service times.

What are Theradome’s manufacturing and logistics qualifications?


Our manufacturing facilities are all Class 1000 and operating under the ISO13485 protocols for assuring clean air conditions.
 
Our logistics facilities are also ISO13485.
 
Our packaging is never exposed to outside elements and kept under room temperature in enclosed facilities. During transport we have specifications that can our product can tolerate from zero degrees Celsius to 45 degrees Celsius ranges

Is my Theradome purchase liable to sales tax?


On June 21, 2018, the United States Supreme Court issued its decision in South Dakota vs. Wayfair, clearing the way for many states to compel sales tax collection by remote retailers. Each state and jurisdiction has its own sales tax requirements and Theradome automatically collects sales tax based on these requirements.