What is Theradome’s warranty term?

Theradome Manufacturer’s Warranty

Our helmets have a 1-year limited warranty for purchases made through our website or authorized resellers. We warrant our laser helmets against defects in materials and workmanship, battery, or charger failure for a period of one year from the original retail purchase date. The warranty does not cover accidental damage or misuse.

When Does It Begin?

The warranty begins the day we ship our product, this is the standard manufacturer’s warranty policy. We just additionally add 7 days when someone purchases directly from us or Costco to compensate for any delivery times.

Warranty Registration

If you purchased your Theradome directly from our Theradome website, you have been automatically registered for your warranty. If you purchased your Theradome from an authorized reseller, please click here for warranty registration instructions. Register your product upon receipt to qualify for the 1-year manufacturer’s warranty. Please note: Theradome does not provide a warranty on helmets purchased from non-authorized resellers (for example, eBay).

DomeCare Extended Warranty

DomeCare, our extended warranty, extends your coverage from one year to three years from the original purchase date. This adds technical fault and accidental damage coverage to protect your laser hair growth helmet. You can purchase your DomeCare by calling 1 (855) 549-6757 or by visiting our shop.

Please note: DomeCare is only available for orders shipped to U.S. addresses.

We can refund the purchase price of your Theradome laser hair therapy helmet (and extended warranty, if purchased). However, we cannot refund any interest charges or fees associated with Affirm financing. For purchases made with the Affirm payment plan on our website, please contact customer care at support@theradome.com or call 1 (855) 549-6757 to request a refund.

Click here to learn more about our money back guarantee

Theradome six month money back guarantee and refund policy

We believe you will love your Theradome. Purchase from our website or our official Amazon Store, for 6-month money back guarantee coverage. This is effective from the date of purchase of your helmet. Coscto policies cover Costco purchases. To qualify for our money back guarantee, we simply request that you use your Theradome as instructed. Per your user manual, use Theradome for 20-minute sessions 180 days, to the best of your ability. Use PRO 2 x per week and EVO 4 x per week. Please note that all accessory sales are final including batteries and chargers and are not covered by our 6 month money back guarantee.

If you have not achieved visible or satisfactory results after 180 days from the date of purchase, you may return your Theradome for a full refund of the purchase price. This is less the shipping cost and interest charges—if a financing option (Affirm) was used for payment.

Unfortunately, we are not able to provide a 6-month money back guarantee if you are purchasing internationally.

Buy a new battery, charger, carry case, Thera Wipes, DomeCare 3 year extended warranty

Click on the link to go to our Theradome.com store, where you can purchase what you need:  portal.theradome.com/shop

DomeCare PRO: $149

DomeCare EVO: $99

Battery and charger package: $65.00 (must be purchased through Customer Care, not available at Theradome.com store)

Replacement battery: $49.00 (you will need to provide the serial number for your Theradome to purchase)

Charger: $29.00

Thera Wipes $12.00

Foam pads, foam inserts: $0 (we do not charge)

IFU: $0 (we do not charge)

We do not charge shipping for batteries, chargers, and foam pads/inserts. (US customers only) we use UPS ground.

Tax is automatically calculated at the time of order.

What is the difference between the manufacturer’s warranty and the extended warranty?

The Theradome comes with a 1-year manufacturer’s warranty when purchased from an authorized reseller.
Domecare, our extended warranty, extends your coverage from one year to three years from the original purchase date of your Theradome and adds technical fault and accidental damage coverage. You can purchase your Domecare by calling 1-855-549-6757 or by visiting www.theradome.com/shop.
Please note: Domecare is only available for orders shipped to U.S. addresses.

DomeCare and Theradome extended warranty

Theradome extended waranty

Theradome’s Domecare is our 3-year extended warranty that covers you against any accidental damage or technical fault of the Theradome for up to 3 years from your date of helmet purchase. Domecare is only available for Theradome orders shipped to U.S. addresses.

We understand that accidents can happen – after all, it’s what makes us human. Your hair shouldn’t suffer because your helmet tumbles into the sink, or because your Theradome crashes on to the rock hard floor. And you shouldn’t have to worry about either!

This is why many of Theradome’s customers choose to protect their helmet with DomeCare, a 3-year extended warranty. Here’s what you get with DomeCare:

  • Extra peace of mind with three years of premium protection.
  • Free repair or a brand new helmet if your Theradome gets damaged – regardless of the cause.
  • Free upgrades to maintain your helmet’s premium performance.
  • VIP priority troubleshooting and customer service.

Buy DomeCare for PRO or EVO here