Our helmets have a 1-year limited warranty for purchases made through our website or authorized resellers. We warrant our laser helmets against defects in materials and workmanship, battery or charger failure for a period of one year from the original retail purchase date. The warranty does not cover accidental damage or misuse.
The warranty begins the day we ship our the product, this is standard manufacturer’s warranty policy. We just additionally add 7 days when someone purchases directly from us or Costco to compensate for any delivery times.
If you purchased your Theradome directly from our Theradome website, you have been automatically registered for your warranty. If you purchased your Theradome from an authorized reseller, please click here to register your product upon receipt to qualify for the 1-year manufacturer’s warranty. Please note: Theradome does not provide warranty on helmets purchased from non-authorized resellers (for example, eBay).
DomeCare, our extended warranty, extends your coverage from one year to three years from the original purchase date. This adds technical fault and accidental damage coverage to protect your laser hair growth helmet. You can purchase your DomeCare by calling 1 (855) 549-6757 or by visiting our shop.
Please note: DomeCare is only available for orders shipped to U.S. addresses.
We can refund the purchase price of your Theradome laser hair therapy helmet (and extended warranty, if purchased). However, we cannot refund any interest charges or fees associated with Affirm financing. For purchases made with the Affirm payment plan on our website, please contact customer care at firstname.lastname@example.org or call 1 (855) 549-6757 to request a refund.