Please make sure your helmet is fully charged (master switch is solid green), if not, please charge it for at least 3 hours.
Please try the following:
- You should press the master switch once very briefly (1 second) to turn on the helmet. “Ready for treatment, place on head”
- If you are receiving a “System Paused” message on the helmet, the master switch was held down a little too long
- In order to get it out of “System Paused” you need to plug the charger to the helmet, and it will say “System Resumed”.
- Once you hear System Resumed, please unplug the charger and press the master switch button to start a treatment.
If you are unable to get out of “System Paused”, please contact Theradome Customer Care