THERADOME FREQUENTLY ASKED QUESTIONS
THERADOME SHIPPING, DELIVERY AND WARRANTY
Yes, we ship to most countries outside of the U.S. Please see checkout for details.
Please note that customers with shipping addresses outside of the U.S. are solely responsible for all duties, import taxes and brokerage fees.
Our electrical products are UL-Listed, manufactured in compliance with U.S. standards, and can operate with electrical outlets between 100 – 240 V (50 Hz / 60 Hz).
The shipping charge paid by customers with shipping addresses outside of the U.S. covers the cost of shipping only. Customers with shipping addresses outside of the U.S. are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary from country to country; please check with your local customs agency for details on estimated costs. Please also note that customs, duty, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges can not be refunded.
All Theradome® LH80 PRO laser helmets purchased through Theradome Inc. and authorized resellers come with a 1-year limited warranty. The warranty will be declared null and void for all laser helmets purchased from non-authorized resellers (for example, eBay). Theradome Inc. warrants its laser helmets against defects in materials and workmanship for a period of 1 year from the date of the original retail purchase. The 1-year warranty does not cover accidental damage or misuse.
New Theradome orders generally ship from our fulfillment center within 1-3 business days from the date of your order.
Due to the value of the Theradome™ LH80 PRO, we require a signature for all deliveries. We use UPS for shipment and cannot ship to P.O. boxes. We can, however, ship to residences, businesses and local UPS store facilities.
If you purchased the Theradome LH80 PRO directly from Theradome™, you have been automatically registered for our 1-year manufacturer’s warranty. If you purchased the Theradome LH80 PRO from an Authorized Reseller, please click here to register your product upon receipt to qualify for the 1-year manufacturer’s warranty.
Please note: The warranty will be declared null and void for all laser helmets purchased from non-authorized resellers (for example, eBay).
Every Theradome LH80 PRO comes with a 1-year manufacturer limited warranty. DomeCare for Theradome extends your coverage from one year to three year from the original purchase date of your Theradome and adds technical fault and accidental damage coverage. Purchase your DomeCare by calling 1-855-549-6757) or visit www.theradome.com/shop.
Please note: DomeCare is only available for orders shipped to U.S. addresses.
Purchases made from Theradome.com and/or via 1-855-549-6757 are covered by a 6 month money back guarantee (effective from the date of receipt of the product and/or service). In order to qualify for this money back guarantee, we simply request that you use the Theradome as instructed in the user manual, 20-minute sessions twice a week for 180 days, to the best of your ability.
If you have not achieved visible or satisfactory results after 180 days from the date of purchase, you may return the Theradome for a full refund of the purchase price, less the shipping cost and interest charges—if a financing option (Affirm) was used for payment.
In order to receive your refund, you must request a Return Merchandise Authorization (RMA) number to return your Theradome within 30 days after the 180-day usage period ends. Returns cannot be processed without an RMA number issued by Theradome Inc. Please note, we will not require you to prove that you’ve used the device according to the user manual in order to issue an RMA number.
Unfortunately, we are not able to provide a 6-month money back guarantee if you are purchasing internationally. The money back guarantee applies to U.S. addresses only. We added this benefit to help as many customers as possible, but we are unable to accept international returns due to the varied customs and duty management processes required to manage returns from outside of the U.S.
At this time, we are unable to accept credit card payment for international orders. All international orders must be processed through PayPal.
We accept all major debit cards and credit cards, such as American Express, Discover, MasterCard and Visa for all US addresses. We also accept payment through PayPal.
The Theradome™ LH80 PRO is now more affordable to the average hair loss sufferer. Easy, low-cost payments, available through our partnership with Affirm, the new consumer finance service that offers the power of installment payments to consumers at the point of sale. Through their “Split Pay” service, Affirm offers consumer payment plans at costs much lower than credit card interest rates. Using Affirms “Split Pay” service, online shoppers can pay for purchases over a multiple-month installment plan. Terms are simple and clear, and financing and fees represent a fraction of credit card fees.
For purchases made with Affirm, Theradome™ requires that all shipping and credit card billing addresses are within the United States.
For questions about payment plans available through Affirm, please contact Affirm customer service at:
In our clinical studies, ALL participants benefited from using the Theradome® helmet and experienced one or more of the following:
- A minimization and slowing down of hair loss;
- A doubling of hair follicle size for existing hair;
- New growth of healthy hair.
Step 1: The first step is minimizing hair loss, which typically occurs 4 – 18 weeks into Theradome hair growth treatment.
Step 2: Reversing miniaturization is the next step to getting thicker, fuller and more lustrous hair. This typically occurs within 18 – 26 weeks of continued use.
Step 3: The final step is renewing your hair growth, which typically begins within 26 – 52 weeks of starting treatment.
Please bear in mind that individual results may vary.
Laser hair therapy is similar to exercise – you have to integrate it in your lifestyle to continue enjoying the benefits. Once you achieve the desired results, we recommend a maintenance treatment schedule of 1 – 2 sessions per week.
There are no side effects from using the Theradome® LH80 PRO. This has been verified by the Food and Drug Administration (FDA). Our product has zero side effects, unlike almost every other type of hair loss treatment on the market today.
It’s very easy. The product has a simple, one button operation which uses audio commands to inform you if the battery is low, how many treatmentsyou’vecompletedsince your Theradome™ purchase, how many minutes are left in a session, and if your laser helmet is experiencing any technical issues.
Yes. The Theradome® can increase the thickness and density of hair follicles.
Our Theradome™ laser helmet is designed to work with most stages of hair loss but the earlier one starts treating, the better the outcome. There are several scales to help determine the stages of hair loss in women. The most common– the Savin Scale– measures overall thinning as well as density. For men, the Norwood scale is most commonly used. Please see the diagrams below to determine which stages best identify your situation.
Keeping a visual record is the easiest and most effective way of tracking your progress. Take photos of your hair before you begin treatment and then at regular stages while using your Theradome™. For best photographic results and to gain a clear representation of your hair growth and overall thickness, please see our online Before and After Photo Guide.
Yes, adding LLLT Theradome TM treatments to your current hair loss medication(s) will increase the rate and quality of your hair recovery. Please note that women cannot take Propecia (finasteride) or dutasteride.
Since these medications are known to cause shedding, you should NOT discontinue their use once starting LLLT treatments. Please consult your physician to initiate a plan that will gradually decrease the dose of these medications over the course of 3 to 6 months.
The nation’s top hair restoration experts, such as Bosley Medical and Hair Club for Men, provide the Theradome™ to their patients. It works very well with pre-op patients and with those who are post-transplant. Transplants cause trauma to nearby hairs. Using the Theradome™ will alleviate these effects by providing extra energy and minimizing shock loss. In essence, Low-Level Laser Therapy (LLLT) assists the growth of newly planted follicles by: 1) accelerating the healing process; 2) reducing redness/inflammation; 3)decreasing discomfort; and 4) encouraging transplanted hairs to grow faster.
Some patients have reported positive results with the above condition/symptoms using the Theradome™ as it is designed to reduce inflammation of the scalp, which is the root cause of dermatitis and itching. Please note that the FDA has not cleared us for treatment of either dermatitis or itching, hence we cannot market usage of the Theradome™ for these conditions.
No, it is never too early to use the Theradome™ laser helmet, as it helps with the various stages of hair loss and will add volume to your hair, even if you haven’t yet experienced major hair loss. The Theradome TM LH80 PRO can also be used as a preventative measure or simply for maintenance of healthy hair.
Laser light travels in alignment, forming a coherent beam that maintains its full intensity and power. LED light, like a light bulb, spreads out in all directions, rapidly losing penetrative power as it travels. Many inferior so-called hair growth devices are made with LEDs, which are much less expensive to make, and hence do not have adequate power to penetrate the base of hair follicles and reverse hair loss. The Theradome™ is the strongest and most powerful OTC device out on the market today.
Not only is the Theradome® more convenient with its cordless, hands free operation, but our 80 lasers penetrate the scalp, reaching the base of hair follicles and depositing an energy dosage optimal for stimulation with a 20-minute treatment time. Combing your hair with a laser comb for 20 minutes targets different areas of your scalp and can never achieve effective hairfolliclestimulation, since no area is exposed for more than an average of 4 – 30 seconds . The Theradome™ has rubber pegs, which are designed to part the hair to ensure maximum exposure of the scalp.
Yes, it is much easier to prevent hair loss than it is to re-activate any dormant hair follicles. By using our Theradome™, you will reverse any potential hair miniaturization. As a result, hair follicles will continue to receive the energy they need through laser light and your hair will keep on growing.
No. Low-Level Laser Therapy (LLLT) is safe, has been around for decades and does not produce ionizing radiation. Over 1,500 scientific peer-reviewed papers support its benefits for biostimulation. The lasers of the Theradome® LH80 PRO penetrate the scalp to the base of both vellus and terminal hair follicles and do not penetrate the brain or skull. The Theradome® LH80 PRO is cleared by the FDA for safety and efficacy, and without any side effects.
Patients that have an Ommaya reservoir under their scalp need to consult their physician before undergoing LLLT for hair growth. Additionally, scalp cancer patients should refrain from using the Theradome, as it can activate the growth of both healthy and unhealthy cells.
Anyone currently undergoing treatment for cancer should check with their physician regarding using the Theradome® LH80 PRO. Our laser helmet can usually be used outside of the active cancer treatment window. Once cancer treatment has ended, normal usage of the Theradome® LH80 PRO can be resumed. However, please check with your physician if you have ever been diagnosed with scalp cancer.
It should be noted that cancer treatments are known to cause hair loss and negatively impact hair quality when growth resumes. After treatment, many recovering cancer patients that have used the Theradome® LH80 PRO for hair restoration have experienced a dramatic improvement in the quality of their hair.
No, the product is an FDA-cleared OTC (over-the-counter) medical device. A prescription is therefore not needed.
The CEO of Theradome® , former NASA scientist Tamim Hamid, did not have surgery but was using Propecia, which he stopped 4 months after initiating Theradome® LH80 PRO treatments. To this day, Mr. Hamid is extremely satisfied with his results and continues Theradome treatments once a week for maintenance.
Before considering any hair growth treatment, properly diagnosing the cause of your hair loss with a physician is essential. If you have any underlying medical conditions such as thyroid disease, anemia, are taking any medications, or if you have any possible scalp conditions such as psoriasis, please visit your doctor to address these medical concerns. Any underlying medical conditions can be the cause for seeing slower than average results with your Theradome™ LH80 PRO.
The purpose of the FDA 510 (k) is to validate the SAFETY and EFFECTIVENESS of a medical device. In order to protect people from false claims and dangerous medical equipment, the United States requires rigorous testing that includes laboratory and clinical trials to prove both safety and effectiveness. Data derived from these studies, which must meet specific requirements, are submitted to the FDA via a 510 (k) submission form for review and clearance to legally market the medical device.
An FDA 510 (k) clearance allows consumers to distinguish between proof and false claims concerning safety and efficacy. Only after gaining clearance– the acknowledgement that the device is safe and effective for public sale– is an FDA 510 (k) clearance granted to the manufacturers of a medical device.
It is very important that any device you consider for purchase is FDA-cleared. We advise you to visit the FDA.gov website to check for a product’s FDA compliance status before reaching a decision.
THE THERADOME LASER HELMET
We recommend using the Theradome twice-a-week for 20 minute-sessions.
The helmet can be used at any time. However, a way to maximize your laser phototherapy treatment is by using your Theradome when your hair is damp or towel dried (not blow dry) right after a shower so you can isolate thinning areas in your scalp by combing and exposing those areas that might not be accessible when dry. Exposing those areas of your scalp will provide more light and dosage to those areas. But you do not need to wet your hair every time, however, we recommend utilizing the helmet after every time you wash your hair as well as when the hair is dry.
Treatments are cleared by the FDA for twice-a-week usage and we recommend following this regimen. However, we have had patients that use our product every day with absolutely no side effects and excellent results.
If you decide to go beyond our twice-a-week recommended usage, please allow 12 hours of rest in between each treatment.
The Theradome™ has 80 lasers and rubber pegs that allow parting of thicker hair. We recommend using your Theradome™ after you get out of the shower and towel dry your hair.
It weighs slightly less than 16 ounces and is very comfortable to wear.
The Theradome® has been designed to fit 98% of the population! The 2% with size issues are generally people with smaller heads. For these customers, we provide foam pads to ensure a correct fit. So regardless of your head size, you can order your Theradome® with confidence that it will fit comfortably while you complete treatment.
Connect the USB cable end to the AC adapter. Attach the micro-USB cable end to the connector located under the master switch. Plug the adapter into an outlet.
While your helmet is connected to the charger, the master switch will slowly change colors. This indicates that the helmet is charging. When the color becomes solid green for at least 10 seconds, your Theradome TM is fully charged and ready for use.
To extend your Theradome battery life, you should only recharge after you have received a “Battery Low” message. You will still be able to complete your current treatment session after hearing this warning. Please let the helmet fully charge before your next treatment. Rest assured that Theradome’s circuitry prevents any risks of overcharging.
The Theradome® LH80 PRO is FDA-cleared for Fitzpatrick Skin Types 1 – 4. Due to a limited number of subjects, data for skin types 5 – 6 are currently unavailable. That being said, we have had plenty of darker-skinned customers who have experienced great results with the Theradome™ LH80 PRO.
Foam pads are provided for a comfortable fit, but a loose fit isn’t cause for concern. For best results, we’ve designed a comfortable fit enabling customers to SIT STILL during treatment. Activities such as browsing the Internet, watching TV or reading are perfectly compatible, but vigorous physical activity should be avoided during each 20-minute treatment session.
The lasers used by Theradome™ are of a red color, part of the visible spectrum of light, and not intense enough to cause damage to the eyes. Because the lasers are very bright, a three-step safety system has been implemented that prevents laser light from accidentally shining into your eyes. If you intentionally defeat this system, the lasers will still cause no harm, but we do not recommend staring into your Theradome™ on purpose.
The device will be fully charged in 3 hours or less.
CARE, HOUSEKEEPING AND DAY-TO-DAY USAGE
The Theradome® can be cleaned by simply wiping the inside and outside with a cloth to remove any oils or residue. You do not need a special cleaner.
Yes, the Theradome® can be used by multiple family members, but the helmet’s counter will only track the total number of treatments – it cannot differentiate between users.
Since hair loss is often associated with inflammation and fungus, we recommend shampooing with medicated and anti-fungal shampoos to clean the hair, reduce inflammation of the scalp and kill any fungus loads.
We recommend shampooing every 2 or 3 days.
While shampoos are designed for the scalp, conditioners are designed for the hair. You can use any conditioner that softens your hair.
We recommend using our carrying case, which protects the Theradome® from any damage while traveling and keeps all of its accessories together.
Yes, provided you are done with breastfeeding, you can start using the Theradome™ to regrow and thicken your hair.
No. We do not recommend using the Theradome® helmet while breastfeeding.
Yes, the Theradome® can definitely help. With proper and compliant use, you will notice a decrease of hair loss and shedding. In the following months, your thinning hair will become thicker, healthier and more lustrous.
No. We do not recommend using the Theradome® helmet while being pregnant, unless specifically approved by your physician.