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Frequently Asked Questions

General FAQ's

How does the program work?

The Affiliate Program allows you to make money by referring customers to the web site. Every time you refer a customer to us and that customer makes a purchase on, you earn a commission. We handle transaction processing, fulfillment and customer service. We also provide you with detailed reports on sales from your site. You make a commission on every sale. Every month, we send you a check for a percentage of all the sales you referred to our site.

How much does it cost?

Applying to and participating in the Affiliate Program is absolutely FREE. There is no charge to apply and there is no minimum sales requirement. In fact, there are no fees of any kind.

How do I get started?

Step-by-step instructions


  1. Read the Affiliate Operating Agreement.
  2. Fill out the online application.
  3. When you are accepted, we will send you a username and password to eBay Enterprise Network.
  4. Go to eBay Enterprise Network and read the FAQ’s, which can be found in the drop down box under the ‘Resource Center’ Link. These FAQ’s will help you to learn about the features of PJN including their StoreBuilder, PepperjamChat, PepperjamADS, and more.
  5. Decide how you want to sell Theradome products on your site. For example, you can build a store, link to different sections of our site, display banners, or use our search engine. It’s up to you!
  6. Create links to using the ‘Generate Links’ tab on eBay Enterprise Network. It automatically creates the HTML for you to cut and paste into your web pages!
  7. Return to eBay Enterprise Network at any time to see reports of how your site is doing, how many people are browsing, and what they’re buying. Run reports of your choice whenever you want – they’re updated every day!
  8. Get paid! We will send you a check 45-60 days after the point of purchase.

How do I create links to

Just log in to eBay Enterprise Network and create your links. We give you many different ways of linking to This allows you to maintain your site’s unique look and feel, while making it very easy to link to

Can I take the order on my web site?

No. By going direct to the Theradome website we ensure that your visitors get the most up-to-date information and ordering options available from In addition, a customer’s contact and billing information is crucial to our ability to offer excellent customer service. Let take care of everything, then sit back and enjoy the benefits.

Does my web site qualify?

Most web sites will qualify to participate in the program; however, we may reject web sites that we determine are unsuitable. Anyone may submit an application. We do reserve the right to refuse membership to a site or revoke a site’s membership any time if we deem it contains links to objectionable material. Objectionable material includes, but is not limited to, pornography, explicit language or content, violence, discrimination, promotion of illegal activities, violation of intellectual property rights or laws, libelous, defamatory or disparaging materials, or sites with little or no original content.

Please see the Affiliate Operating Agreement for more information.

Can a web site based outside the United States become an affiliate?

Yes. ships worldwide.

What if I operate more than one web site?

You can have multiple sites under one affiliate account. You will be able to create links specifically for each site and generate separate reports for each site on eBay Enterprise Network. You will receive one commission check for all of your sites.

Linking to

How do I create links to

This is the fun part. We have an automatic tag generator that creates jsp that you cut and paste into your web pages. It is so easy to use, even beginners can create links in seconds. Just log in to eBay Enterprise Network and create your links. We give you many different ways of linking to This allows you to maintain your site’s unique look and feel, while making it very easy to link to

What are my responsibilities?

You may set up as many links as you like to You are responsible for using the eBay Enterprise Network Interface to create links, and for placing the links on your site. We allow you to link to just about anything on our site — it’s up to you how many or how few links you include. Then you sit back and we do the rest!

What is’s responsibility? will provide you with the tools and support you need to build a successful store. eBay Enterprise Network is your online resource center for merchandising ideas, graphics, links, and more. Additionally, you can contact us for further help at [email protected]. And, of course, we handle orders, shipping products, billing customers, paying your commissions, and manage customer service.

Should I mention on my web site?

We’re proud of our relationship with each of our affiliates. By downloading our logo, you add immediate brand recognition to your store. There are specific guidelines on how to identify yourself as an affiliate in our Affiliate Operating Agreement. Please do not indicate that you are “part of”, “partners” with us, or that you “work for” For a variety of legal reasons, it’s very important that our relationship be properly represented as affiliate on your web site.

If you can’t find the answer to your question here, please e-mail us at [email protected] and we’ll be happy to assist you. If you’re an existing affiliate, please include your eBay Enterprise Network username and password to help us identify your account.

Can I use the name and logo on my site?

But please do not alter our logo in any way and adhere to the guidelines above and in the Affiliate Operating Agreement. You may download logos at eBay Enterprise Network.

Can I change the images provided by

We have created images for you that represent our brand name and logo in a consistent fashion, for you to use without modification.

Can I use descriptions, etc.?

Content that is clearly marked with a copyright notice from a third party other than cannot be used on your site. You’ll have to contact the copyright owner for permission to reproduce that material.

Reviews specifically attributed to products are written by our staff and may be reproduced as long as you note our copyright. Reviews written by other sources, including professional reviewers, publications, and customers, are copyrighted by others. We reproduce them on our site by permission, but our arrangement does not give us the right to pass this permission along to our affiliates.

Can I link to your home page?

Yes. We will track all sales that take place in and will credit them to your account.

Can I link to a search?

You can use the eBay Enterprise Network Interface to create a search box on your web site. A search box is one of the most effective ways to generate sales from your site.

Can I list product prices?

Yes. We have a MAP (Minimum Advertised Price) that all Affiliates need to abide by.

How do I change my account information?

All account information is updated in the eBay Enterprise Network Interface.

Referral Fees, Tracking, and Payment

How does track orders?

All links from your site to contain a unique identifier so that every time a user comes to us via your site, we know to credit you when a purchase is made. Make sure that all links on your site are created on eBay Enterprise Network so that they are tracked correctly.

What is the technology behind the tracking?

We use an affiliate tracking system. You will have access to an online password-protected reporting system called that will provide you detailed statistics for your site as well as help you build your store.

The jsp code on your web page that loads the links to our site includes a unique Source ID code (assigned at the time you register your site). Each time a visitor clicks on the link, the unique Source ID code is sent as part of the link so that the visitor is identified as coming from your site.

To be able to identify and track visitors and properly assign commissions to referring sites, we append a unique code for each visitor to each page and each link within the page seen by the visitor. This code follows the user throughout the site. At the time a visitor completes a purchase, the code is examined and the dollar amount of the sale, together with the Source ID of the referring site, are stored in our database so that your commission can be computed.

However, there are situations when you won’t get credit. For example, if someone follows a link from your site to, and browses but doesn’t buy anything, and later follows a link from another affiliate web site, the code for the second referring site will replace yours.

How can I keep track of how many people I refer?

We provide 24-hour access to detailed reports that allow you to track sales and traffic activity. There are numerous online reports on eBay Enterprise Network that are updated daily. These reports tell you how many users saw and clicked-through to links to from your site, how many orders were placed, which products were purchased, how much your site has earned in commission, and much more. These reports will help you maximize your revenue.

How much will I get paid?

Commission rates are based on the net sales (as defined in the Affiliate Agreement) you generate per month. You can earn on all Theradome products. If a customer comes to directly from your site or directly to within 30 days of visiting your site and then buys any merchandise on, you get credit. It does not matter what type of merchandise you sell or link to from your web site.

When will I get paid?

You will be paid approximately 45-60 days after the date of purchase. If a customer returns a product that generated a referral fee, your commission will be updated to reflect the final total purchase amount. For commissions exceeding a $25 total, payments will be made on or near the 15th or the 30th of the month.

Will I earn referral fees for personal orders?

Yes! Join the Affiliate Program today, set up your links, and buy products for yourself through your links. This is our bonus to you for joining the program. Remember, when you set up your links, please also include one of our affiliate logos on your site.