Theradome™ Frequently Asked Questions
Will I benefit from using Theradome™?
In our clinical studies ALL participants benefited from the Theradome™ and experienced one or more of the following:
- Slows down and minimizes hair loss.
- Doubles the follicle size of existing hair.
- Grows new, healthy hair.
How long will it be until I see results?
Step 1: The first step is minimizing hair loss, which typically occurs 4-18 weeks into treatment.
Step 2: Reversing miniaturization is the next step to getting thicker, fuller and more lustrous hair and typically occurs within 18-26 weeks of continued use.
Step 3: The final step is renewing your hair growth, which typically begins within 26-52 weeks of starting treatment.
How long will I need to continue treatment?
Laser hair therapy is similar to exercise, you have to keep it up to continue to enjoy the benefits. Once you get the results you want, we recommend a maintenance treatment schedule of 1-2 sessions per week.
Are there any potential side effects from using the Theradome™?There are no side effects from using the Theradome™, and the FDA has validated this. Our product has zero side effects, unlike almost every other type of hair loss treatment.
How do I use the Theradome™?
It's very easy. The product has a simple one button operation and it uses audio commands to let you know if the battery is low, how many treatments you have done since the purchase of your Theradome™ , how many minutes are left in the session, and if there are any technical issues.
Is the Theradome™ FDA cleared?
Yes. On June 14th 2013, the Theradome™ became the only wearable device in the world to be FDA-cleared for over the counter use. Our official FDA clearance letter can be seen on the FDA website: http://www.accessdata.fda.gov/cdrh_docs/pdf12/K122950.pdf
Does it work for both men and women?The Theradome™ is presently cleared for women, and Theradome™ has submitted FDA paperwork for clearance for men. While Theradome™ can only market the Theradome™ for women at this time we are still able to accept orders from anyone.
Why do you target only women in your ads?The Theradome™ is presently only FDA cleared for women.
When will you have FDA clearance for men?
We have submitted documentation and we're awaiting to receive FDA clearance for men.
Can I use my Theradome™ to thicken my hair?
Yes, the Theradome increases thickness and density of hair follicles.
How do I determine if the Theradome™ laser helmet is right for me?Our Theradome™ laser helmet is designed to work with all stages of hair loss but the earlier one starts treating, the better the outcome. There are several scales to help determine the stages in women's hair loss. The most common, the Savin Scale, measures overall thinning as well as density. For men, the Norwood scale is the most common scale for determining the stages of hair loss. Please see below which stages best fits your situation:
Can I use the Theradome along with other treatments such as Rogaine, Propecia (finasteride) or, Dutasteride?
Yes, you can benefit greatly from our products and your hair recovery will be even more rapid than just taking the pills alone. Please note that women cannot take Propecia (finasteride) or Dutasteride.
Can I use the Theradome™ LH80 PRO if I have had a hair transplant?
Yes, many hair restoration physicians utilize the Theradome™ LH80 PRO concurrently with their transplant procedures. Laser therapy works very well with pre-op patients by conditioning the scalp and hair follicles to provide greater receptivity to the procedure. It also works well for post-transplant patients. Laser treatments alleviate the trauma caused by the transplant process by reducing inflammation, accelerating healing and reducing discomfort. As a result, the success of newly transplanted hair follicles is improved and transplanted hair can grow faster.
Will this help with my other dermatitis and itching?
Some patients have reported positive results using the Theradome™ as this is designed to reduce inflammation of the scalp - the root cause of Dermatitis and itching. Please note that the FDA has not cleared us for this and we cannot market it for these conditions.
Is it ever too early to use the Theradome?
No, it is never too early to use the Theradome™ laser helmet, as it helps with the various stages of hair loss and will volumize your hair, even if you are just thinning and haven't yet experienced major hair loss.
What is the difference between Laser and LED for hair growth?
Laser light is "coherent" light, meaning it is highly focused. LED light isn't focused - it is similar to a light bulb. LED lights have no proven clinical effect on hair loss whatsoever.
Why is the Theradome a better option than a laser comb or laser hood?
Not only is the Theradome™ more convenient, but our eighty lasers will penetrate the scalp more than combing your hair for twenty minutes will. The Theradome™ has rubber pegs which are designed to part the hair, to ensure that the maximum scalp area is exposed.
I am 22 and my mother and/or dad are bald, can I prevent hair-loss?
Yes, it is much easier to prevent hair loss than it is to re-activate the dormant hair follicles. By using our Theradome™, you will reverse any potential miniaturization of the follicles. As a result, the follicles will continue to receive nutrients from the blood supply and the hair will continue to grow.
The Laser Helmet
How do I charge my Theradome™?
Attach the USB cable end to the AC adapter. Attach the micro-USB cable end to the connector located under the master switch. Plug the adapter into an outlet.
Charging mode is indicated by an orange master switch light. As the battery approaches a full charge, indicator light is yellow.
When the Theradome™ LH80 PRO Is fully charged, indicated by a dim green light, it is ready for use.
We recommend that you keep the device connected to the charger when not in use.
How long does it take to charge the Theradome™?
The device will be fully charged 3 hours or less.
How many times per week should I use the Theradome™?We recommend twice a week for twenty minutes.
When is the best time to use the Theradome™?
The ideal time is right after a shower, after towel drying the hair. You should, comb your hair out of the way to allow the Theradome™ to fully bathe your scalp with laser light. We do not recommend doing treatments on soaking wet hair.
Can I use the Theradome™ every day?
Treatments were cleared by the FDA for twice a week usage and we recommend following this regimen. However, we have had patients use the product every day with absolutely no side effects and excellent results.
Will the lasers reach my scalp if I have a somewhat full head of hair?
The Theradome™ has 80 lasers and has a built-in hair parting mechanism to allow parting of thicker hair. We recommend that you use your Theradome™ after you get out of the shower.
How much does the Theradome™ weigh?It weighs slightly less than 16 ounces and is very comfortable to wear.
I'm worried that the Theradome won't fit my head. Do I need to worry about the size of the helmet?
The Theradome has been designed to fit 98% of the population! The 2% with size issues are generally those with smaller heads. For those customers, we provide foam pads to ensure a correct fit. So no matter what your head size is, you can order your Theradome with confidence that it will fit comfortably.
Are you developing a Theradome app? What will it be able to do?Our iPhone/Android app will be able to do everything from scheduling your laser treatments in a user-friendly calendar with a timer, to uploading progress photos taken with your smartphone camera to your physician or any forums you are part of. It will even be able to track the types of shampoo you use, which medications you use, and log your overall progress. We believe that this tool will be useful in achieving your hair health goals.
Care, Housekeeping & Day-to-Day Usage
How do I clean my Theradome?
The Theradome™ can be cleaned by simply wiping the inside and outside with a cloth to remove any oils or residue. You do not need a special cleaner.
Is there any danger from the lasers?
The Theradome™ has a three step safety system, which makes it impossible for the lasers to ever shine into your eyes. This makes the product totally safe.
What is the best way to pack my Theradome when I travel?
We have an optional carrying case which keeps the Theradome™ safe while traveling and keep all the accessories together.
Can I share the Theradome with others in my household?
Yes, the Theradome™ can be used by multiple members of the family, but the counter will count the total number of treatments for everyone that has been treated by the laser helmet – it cannot differentiate between users.
What type of shampoo should I use while using the Theradome?
We recommend shampooing with medicated shampoo to clean the hair and reduce inflammation of the scalp.
Should I shampoo every day?
We recommend shampooing every 2 or three days.
Are conditioners useful?
While shampoos are designed for the scalp, conditioners are designed for the hair. You can use any conditioner that works for your hair.
After my pregnancy, my hair became brittle and started to thin out, can your product help?Yes, provided you are done with breast feeding you can start using the Theradome™ to make your hair healthy again.
I am breast feeding; can I use your product?No. We do not recommend using any product while breast feeding.
I am a mature woman with damaged and thinning hair, can you help me?
Yes, you will notice that your hair no longer falls out as much as before. In the following months your thinning hair will become thicker, healthier and more lustrous.
I am pregnant; can I use your product?No. We do not recommend using any product while pregnant, unless specifically approved by your family doctor.
Are there any medical conditions that may interfere with the effectiveness of LLLT?
Before use of any hair loss treatment, make sure you do a thorough self assessment on your current health condition and possible causes for your hair loss. If you have any underlying medical conditions such as thyroid disease, anemia, are taking any medications, or if you have any possible scalp conditions such as psoriasis, please visit your doctor to address these medical concerns first. Any underlying medical conditions can be the cause for seeing slower than average results with your Theradome LH80 PRO.
Shipping, Delivery & Warranty
Will you ship to countries outside of the US?
Yes, we ship to most countries outside of the US. Please see checkout for details.
Please note: Customers with shipping addresses outside of the U.S. are solely responsible for all duties, import taxes and brokerage fees.
Is the electrical adapter for the laser helmet compatible with all international electrical outlets?
Our electrical products are UL-Listed and manufactured in compliance with U.S. standards and can operate in electrical outlets between 100-240V (50 Hz /60 Hz).
For orders outside of the United States what is included in the shipping charge that I paid?
The shipping charge paid by customers with shipping addresses outside of the U.S. covers the cost of shipping only. Customers with shipping addresses outside of the U.S. are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded
When will my Theradome order be shipped?
Any new Theradome orders will be shipped from our fulfillment center between 7 to 14 days from the date the order is placed.
How do I qualify for the 1-year manufacturer's warranty?
To be eligible for the 1-year manufacturers warranty, you will need to register your Theradome LH80 PRO within 24 hours of receiving the product.
Where can I register my Theradome LH80 PRO?
Please register here: http://www.theradome.com/registration/
How long is the warranty?We have a 1 year manufacturer's warranty on all laser helmets purchased; this covers any issues with the device. This does not cover accidental damage or misuse.
What is the difference between Warranty and Extended Warranty?
We offer an optional 3-year extended warranty that covers you against any accidental damage or technical fault. This warranty is a "no questions asked policy;" we will exchange your Theradome™ device with a new unit if it fails for any reason.
What is the Refund Policy?
Purchases made from the Theradome website or via 1-855-LHworks are covered by a 7-day refund window (effective from the date of receipt of the Theradome™ LH80 PRO). Shipping and handling charges are non-refundable.
What is the Refund Policy for Affirm payment plan?
For purchases made from the Theradome website that utilized the Affirm payment plan, please contact Theradome Customer Service to request a refund.
Additional Information About Shipping
Due to the value of the Theradome LH80 PRO we require a signature for all deliveries. We use UPS for our shipments and cannot ship to P.O. Boxes, we can however ship to residences, businesses and local UPS Store facilities.